Sunday, 10 October 2010

Good customer service

My super Philips electric toothbrush recently decided to give up the ghost. It developed a most unwelcome fault of switching itself on in the middle of the night. It's a brilliant brush that I bought new from an eBay seller for a good price well over a year ago and as it went wrong while I was on holiday I decided to buy another one. Luckily they were on special offer in Boots!

When I returned from holiday I decided I had nothing much to lose by sending it back to Philips with a covering letter. I reckon around 18 months is not very good for a product that retails for over £100.

Well, low and behold, on Saturday, a new one arrived in the post.

Top marks to Philips. Probably costs them very little and now means I'll be buying their products in the future.

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